FAQs

Q1. What type of jewelry do you offer?

Ans: We specialize in customizable artificial jewelry, including personalized name necklaces, engraved bracelets, rings, custom charms, and elegant earrings.

Q2. How can I place an order?

Ans: You can place an order directly through our website by selecting your preferred design, adding customization details, and checking out.

Q3. Do you offer custom engraving or name jewelry?

Ans: Yes! We create custom name necklaces, engraved rings, bracelets, in different styles and finishes.

Q4. How long does it take to receive my order?

Ans: We process and customize orders immediately and deliver them within 7 to 10 days across the UAE. International shipping times may vary.

Q5. What materials do you use in your jewelry?

Ans: We use high-quality artificial materials like sterling Steel and cubic zirconia to ensure durability and shine.

Q6. Do you offer cash on delivery (COD)?

Ans: Yes! We offer Cash on Delivery (COD) for orders within the UAE for your convenience.

Q7. Can I return or exchange a customized item?

Ans: Since our jewelry is custom-made, we do not accept returns or exchanges unless the item is defective or incorrect.

Q8. How do I take care of my jewelry?

Ans: To keep your jewelry looking new:

• Avoid contact with water, perfumes, and harsh chemicals.
• Store in a dry place when not in use.
• Clean gently with a soft cloth.

Q9. Do you offer gift packaging?

Ans: Yes! We offer beautiful gift packaging to make your order extra special. You can add this option at checkout.

Q10. How can I contact customer support?

Ans: You can reach us via:
📩 Email: [noorezahraa08@gmail.com]
📞 WhatsApp: [Your Number]
📸 Instagram & Facebook: [Your Social Media Handle]